Frequently Asked Questions

Interested in a stay at the House of the Sun? Read the following FAQ or contact us directly at [email protected], call us at 800-618-6948, or submit an inquiry online. We hope to welcome you soon in any of our Siesta Key condo rentals!

Do you have a private beach? 

Yes! Our private beach area is sectioned off by House of the Sun flags which extends to the wet sand and varies daily depending on tides. This private beach area is for House of the Sun guests only and will be monitored by an attendant.  Please note beach tents, and canopies are not allowed on our private beach.  Beach umbrellas can be rented through the beach attendant.

What kind of beach chairs are available for guest to use?

We have yellow vinyl strapped lounge and sand chairs for our guests to use that are located out on the beach and some out on the pool deck.  Each unit is guaranteed two beach chairs, to receive your two chairs, please see the beach attendant.

Do you offer housekeeping service?

If you book a stay that is 14 nights or greater, we have a complimentary mid-stay clean that we have our housekeepers come in and touch up around the unit, replenish supplies and exchange dirty towels for new ones and give the bed fresh linens.

What are the units started off with?

We start each unit off with 2 rolls of paper towels, 4 rolls of toilet paper, 4 bars of soap, 8 kitchen trash bags and 8 bathroom trash bags. Once you go through those items you will need to replenish them yourself.

How do re-books work?

Before a guest checks out of the unit, they are given the opportunity to rebook your same unit and same corresponding dates for the next year before we open the dates and unit up to the website for others to book. We would roll your $500 security deposit over to the new reservation and that security deposit is then your booking deposit for your new reservation. 

Is there assigned parking and parking available for guests?

Yes! Every unit has an assigned parking spot per their unit number. Most have covered parking, however, there are 10 units that have outdoor parking. We have 20 guest parking spaces available for guests to use on a first come first serve basis. Guest parking fee is $20/day.

What is the cancellation policy?

In the event the reservation is cancelled less than 90 days prior to the arrival date, or 120 days prior to the arrival date for reservations during the high season (Feb – May), the entire rental fee deposit shall become the property of the Owner as a consideration for damages suffered by the Owner due to a lack of the rental. Provided however, if the unit is re-rented for the entire occupancy period and at the same rate, the rental deposit shall be refunded, less a $200 administrative fee. If the loss of rental is not fully covered by the new rental the Guest shall be responsible for any loss of rental. Reservations booked less than 60 days from check-in date are non-refundable.

What is the deposit policy?

A 25% down payment on the value of the rent including fees is due at the time of booking.  A second down payment in an amount equal to 50% of the rent including fees is due 90 days prior to the arrival date except for reservations during the high season (Feb – May) in which a second down payment equal to 50% of the rent including fees is due 120 days prior to the arrival date.  The remaining balance is due 21 days prior to the scheduled arrival date.

How does after hours check in work?

Our office hours are 8am-430pm EST Monday through Saturday.  In the event you arrive outside of business hours, we do have a late night lockbox located on the wall just outside of our office.  There will be an envelope in there with your last name and unit number on it and it will contain keys, parking pass, gate FOB’s, etc.  Next to the lockbox is a phone where you will call the number on the wall to get the lockbox code.   We will just ask that you stop into the office to finalize check in on the next business day.